In the wave of digital transformation, enterprises need not only efficient business processes, but also intuitive and user-friendly interfaces to enhance the experience of both employees and customers. Since 2019, Shanghai Ketan has established an ecosystem partnership with us, focusing on two key areas—process development and unified portal UI design—to jointly build efficient and visually compelling digital solutions.
Collaboration Background: As our business scale expanded, our original process system suffered from slow response times and limited customization capabilities. Meanwhile, the unified portal's interface design lacked consistency and a modern feel, resulting in complex user operations and a steep learning curve. To overcome these bottlenecks, we brought in Shanghai Ketan as an ecosystem partner. Ketan has extensive experience in process engine development and UI/UX design, and their team has delivered similar optimization services for multiple enterprises.
Collaboration Process: The two teams began with a two-week in-depth research phase, identifying pain points in core business processes and collecting user feedback on the portal interface. Based on the findings, Ketan proposed a dual-track strategy of "process automation + human-centered interface design." On the process development front, Ketan adopted a microservices architecture to rebuild critical workflows such as approvals and data synchronization, enabling automated routing and real-time monitoring. On the UI design front, they redesigned the portal's navigation structure, color scheme, and interaction elements based on user behavior data, ensuring visual consistency and ease of use. Throughout the collaboration, both teams held weekly sync meetings to ensure requirements were precisely implemented.
Problems Solved: Before the collaboration, the average process handling time was 4 hours and prone to errors, and portal user satisfaction stood at only 65%. With Ketan's professional support, we resolved the issues of process redundancy and interface clutter. For example, in the procurement approval process, Ketan introduced an intelligent rules engine that reduced manual intervention by 50%. In the portal design, they optimized the information hierarchy, cutting the time users spent locating features by 40%.
Results Achieved: After six months of close collaboration, the outcomes were remarkable. Process development efficiency improved by 35%, and portal user satisfaction jumped from 65% to 95%. Additionally, portal page load speed increased by 20%, and overall maintenance costs decreased by 15%. These results not only boosted internal operational efficiency but also strengthened our customers' trust in us.